Replacement Policy

Effective Date: 07-April-2025

At Art Hut Gallery, we take pride in delivering high-quality framed pictures to our customers. If you receive a damaged or incorrect product, we’re here to make it right. Please review our Replacement Policy below.

1. Eligibility for Replacement

You may request a replacement if:

• The item is received in a damaged or defective condition
• The wrong product or wrong frame is delivered
• The product has significant quality issues (e.g., misaligned print, broken frame, glass cracks)

Note: Replacements are not issued for minor color variation or slight frame texture differences due to display or lighting.

2. Replacement Request Timeline

To be eligible for a replacement, you must notify us within:

• 48 hours of receiving the product

Send us an email at info@arthutgallery.com with the following:

• Order number
• Clear images of the product showing the damage or issue
• Brief description of the issue

3. Replacement Process

Once your request is reviewed and approved:

• We will ship a replacement product at no additional cost
• In some cases, we may request you to return the original item (we will cover the return shipping cost if applicable)

4. Conditions Not Covered for Replacement

We do not offer replacements in the following cases:

• Incorrect order placement by the customer (e.g., wrong frame size or design selected)
• Damage caused after delivery (e.g., accidental drops, mishandling)
• Requests made after 48 hours of delivery

5. Custom & Personalized Orders

Customized products are only eligible for replacement if they arrive damaged or with incorrect specifications. No replacements are issued for personalization errors made by the customer during order placement.